12 December 2013

Log in problems

There is a problem with our login authentication affecting Blackboard. Staff and students who are trying to login to Blackboard by going directly to vle.aston.ac.uk are getting an error saying "valid authentication credentials were not provided."

This problem is also affecting access to the My Library Record functionality, preventing people from logging on to renew their books.

We understand ISA are currently working to resolve the problem. In the meantime please email library@aston.ac.uk if you need to renew your books or email isa_helpdesk@aston.ac.uk if you continue to have problems logging in to other systems.


This problem has now been resolved by ISA and you should now be able to log in to your Library Record. Please let us know via library@aston.ac.uk if you are still experiencing problems.

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