28 November 2012

Thomson Reuters Q&A Sessions in December 2012

Do you use the financial numerical database Datastream? Are you working in the ABS Trading Room with Reuters 3000xtra database? Would you like further help extracting data?

Thomson Reuters are offering Question and Answer sessions for students using the Datastream and Reuters 3000xtra database. If you are having problems extracting data and would like advice please feel free to sign up for one of the Q&A sessions:

· Client trainers from Thomson Reuters will be holding online Q&A sessions to answer your questions regarding data on DataStream

· No need to have the product in front of you, just the question that you want answering

· No need to join a conference call, they will use Adobe chat… however, if you really want to talk to a trainer they will provide a number to call

· To sign up, email: knowledge.networkUKI@thomsonreuters.com stating the date, time and product session as well as your University email address.

Leave the rest to Thomson Reuters! They will email you with the login details for the 1 hour sessions.

Dates and Times are:


Tuesday 4th December 2012 –15:00

Tuesday 18th December 2012 - 11:00

Reuters 3000xtra

Thursday 6th December 2012 -11:00

Tuesday 18th December 2012 - 14:00

Malcolm Horne
Business Information Specialist

E-books display in ebrary

Have you noticed that e-books haven't been loading fully when you've tried to access them on the ebrary platform?

In order to fix this, ebrary have suggested that you clear your browser cache and update Java: www.Java.com? You could also try a different web browser. 
If you continue to encounter problems, please contact us.

23 November 2012

ebrary bookshelf items

The University has moved over to a new authentication system this term, and as a consequence of this, any items you may have saved in the bookshelf on the ebrary e-book platform have not been carried over to your new account.  The support team at ebrary are able to transfer these items over manually if you contact them at support@ebrary.com. They will need to know your Aston University network username as well as the username you see in the top right-hand corner of ebrary when you log in.

15 November 2012

Logging in problems: now fixed

**UPDATE: The logging in problems that we experienced this morning have now been fixed. Apologies for the inconvenience.**

There are currently some problems with the logging in system for our online resources. We are working to fix this as quickly as possible. This post will be updated as soon as things are working normally again. If you have any queries, please e-mail us

8 November 2012

Smarten up your searching!

If you are getting the results you want from the Library SmartSearch, great!  We're glad you're finding what you need.

However, when you're not getting results as relevant as you hoped, here are some tips for improving your search:
  • Enclose a phrase in quotation marks to find only those items where your words appear in the order you have typed them in:  "doing your literature review". 
  • Use Advanced Search to specify where your keywords should be found:
  • Search for word variants or alternative spellings by using wild cards: 
    organi?ational behavi*
  • Widen your search by using OR to link words which refer to the same concept: 
    "higher education" OR university
  • Make your results more relevant by forcing your keywords to appear near each other.  The near operator (Nn) finds words within n words of one another:  student N3 mentor
For more tips on improving your search, click on the Help Icon which you will see next to the search box.  Alternatively, e-mail the Help Desk.

Let us know your thoughts on the Library SmartSearch by providing feedback