Excellent Customer Service

LIS prides itself on its customer service and has just increased its score from 87% to 95% in an assessment for Customer Service Excellence awarded by the Cabinet Office. The assessor measures 57 standards for customer service, based on an evidential submission, observation of practice, and interviews with students, LIS staff and colleagues from around the University. He was amazed at the difference made by the refurbishment , and said that feedback from students about both the service and the refurbishment was overwhelmingly positive. The question he was asked most often was “When is the rest of the Library going to be done?”